Office Updates Related to COVID-19

For the safety of our patients, we have made significant changes to both our physical facilities and our office systems. We will be slowly opening our office for non-emergency patient care starting June 2.

Each patient will be contacted by phone, text, or email and screened before confirming their orthodontic appointment.

Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to you.

As we help you create your best smile, a clean, safe environment has always been a top priority for our practice and you may have seen this during your visits to our office. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA).

We follow the activities and guidelines of these agencies to make sure that our infection control procedures are current and adhere to each agencies’ recommendations as well as any mandates from the State of Massachusetts.

You will notice some changes when you come for your next appointment. We have made these changes to help protect our patients and staff as well as to make sure we are following mandates from the State of Massachusetts.

We bought medical grade air purifiers with HEPA-Rx ultrafine particulate filter and an extraoral dental suction unit designed to safely capture chairside aerosols. In addition, Plexiglas barriers have been placed at the front desk and our waiting room has been cleared of all magazines and toys.

Based on the most recent guidelines, our tentative re-opening date is June 2nd. However, this date could change depending on the State recommendations. We ask that you like and follow our Facebook page for updates.

When the re-opening date is confirmed by the authorities our staff will be contacting you to reschedule your appointments. When it does come time to reschedule, we kindly ask that you have flexibility in when you come in.

We will work very hard to accommodate all our patients following the new guidelines in scheduling. We understand that every patient would like to be seen soon. Rest assured that we will see you. We will follow certain recommendations for procedures/missed appointment dates when rescheduling.

When we call you to book an appointment we will ask some screening questions to ensure you and your household are healthy and have had no COVID-19 symptoms for at least 14 days. You will be asked again to fill out electronically the same questionnaire the day of your appointment.

The day before your appointment, please make sure to fill out online these two health forms and questionnaires.

The Day of your Appointment:

– Before leaving for your appointment, please make sure you brush your teeth and use the restroom.

– Once you arrive at our office, please remain in your car and text us at 781-262-3898 (text line) or call us at 781-272-3050  to inform us you have arrived (please include name of patient on your text). You will be asked some screening questions at this time.

– Once we are ready for you or your child’s appointment, we will contact you by phone call/text and are asking that ONLY the patient enter the building. If your child is not able to attend their appointment alone, ONE parent or guardian may accompany them, but we are mandated that every person wear masks while in our building. Please make sure to bring your own mask.

– Once inside the building, you will be greeted by a clinical assistant who will be using a no-touch thermometer to take the patient’s temperature. If the recorded temperature is over 99.6°F, we will have to reschedule your appointment.

– We will have hand sanitizer that we will ask you to use it when entering our office.

– Appointments will be managed to allow for social distancing between patients.

– Once in the dental operatory, you will be asked to rinse your mouth with Hydrogen Peroxide for 1 minute.

– All clinical staff will be wearing required PPE (Personal Protective Equipment), including gowns, head covers, gloves, N95 masks or NK95 and face shields or goggles. In addition, all of our staff will be screened on a daily basis.

– We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the building at any one time.

– Surfaces in the office will be disinfected frequently throughout the day and between patients.

Please notify us if you have been sick in the last two weeks or have had contact with someone who has been sick in the last two weeks. You will not have to wait an extended period for a new appointment if you reschedule your appointment due to illness or suspected contact with someone exposed to COVID-19. We will reschedule your appointment to reflect a 2 week waiting period.

We are monitoring the situation continuously and will take additional steps as necessary to keep all of our patients and their families and friends safe.

We look forward to seeing you again! We are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice.  You can always call us at 781-272-3050.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Stay healthy! And see you soon!

Dr. Toro and Team

Important links and phone numbers:

Text line:  781-262-3898

Here is a diagram of what to expect the day of your orthodontic appointment:

Burlington Orthodontics reopening graphic post-covid-19